Service ticket software for your customers’ machines

One ticket per fault, opened by the customer from the QR on the machine: photo, priority, technician and date. For office equipment service.

If you service coffee machines, printers, vending machines or water dispensers in offices, requests reach you from everywhere: phone calls, emails, messages to the technician, notes left at reception. Ticket software puts every request in one place, with the right machine, who reported it and where it stands. 2assist is built for this job: the customer opens the ticket by scanning the QR stuck on the machine.

Every ticket starts on the right machine

The customer scans the QR and the request is linked to that machine: type, brand, model, serial number, site and location. No need to ask on the phone “which machine, which floor?”: you know before reading the problem.

The problem with photo or file

The person reporting picks the problem, writes a couple of lines and can add a photo of the display or a file. They leave name and email, phone is optional. No account, no password.

Priority and status at a glance

Every ticket has a priority (urgent, normal, low) and a status: open, scheduled, confirmed, closed or cancelled. The list puts those to handle at the top, so no request is left behind.

Phone and email notifications

When a ticket arrives you know straight away: phone notification and email. The customer gets updates and the proposed date by email, and confirms with one tap.

The history of every machine

Every closed ticket stays in the machine’s record, with the technician’s notes and the customer’s signature. When the same machine breaks again you see what was done and when.

Even without the QR

If the label is out of reach, the customer opens the “Report” page and types the machine code, or logs in to the customer area with their email and picks one of their machines.

Frequently asked questions

How is it different from a support mailbox?

In a mailbox requests arrive with no machine, no status and no history. With a ticket every request is linked to the machine, has an owner and a date, and is closed with the customer’s signature.

Does the customer have to install anything?

No: they scan the QR with the phone camera and the machine’s page opens in the browser.

How many tickets can I handle?

No limits: tickets, customers, sites, machines and technicians.

Can I upload the customers I already have?

Yes: with the Excel template you load customers and sites in one go, see a preview first, and existing customers are not overwritten.

Learn more

Field service management — Technician, proposed date and customer confirmation, without rounds of phone calls.
QR codes on equipment — A label on every machine: the customer reports the fault in seconds.
Digital service report — Technician’s notes and customer signature on the phone, instead of a paper form.

2assist · How it works · Industries · Scheduled maintenance · Pricing · Sign up · Log in · Italiano

Water dispensers and purifiers · Coffee machines · Vending machines · Printers and copiers · Air conditioning · Phone systems and IT

Service ticket software · Field service management · QR codes on equipment · Digital service report