Phone systems, networks and IT: the ticket starts from the right device

For companies servicing phone systems, networks and IT equipment: requests from the QR on the device, tickets with photos, technician and proposed date.

When a phone or the router stops working, the customer calls and often can’t tell which device it is. A QR on the phone system, the network cabinet or the phone sends the request with model, serial number and location: the technician knows sooner whether a remote fix is enough or a visit is needed.

Most common requests

Phones with no line or phone system not answering
No connection or slow connection
Wi-Fi not covering an area
Alarm or warning light on network equipment
Network printer or NAS unreachable
Moving or adding workstations

What changes with 2assist

Device recognised — Model and serial number are in the ticket: you know straight away what you installed and when.
Photos of the lights — Photos of the router or switch lights help the first diagnosis.
Clear priority — The customer flags when everything is down: urgent tickets stay at the top of the list.
History per customer — All the jobs on every site and every device, always available.

Frequently asked questions

Can I close a ticket solved remotely?

Yes: close the ticket with a note on what you did, even without a site visit.

Can I open tickets on behalf of the customer?

Yes: from the dashboard you open the ticket on the customer’s machine, for example after a phone call.

Do my technicians pay?

No: technicians and customers use 2assist for free, only your company pays the subscription.

Other industries

2assist · How it works · Industries · Pricing · Sign up · Log in · Italiano

Coffee machines · Vending machines · Printers and copiers · Water dispensers · Air conditioning · Phone systems and IT