Privacy notice

What data 2assist collects, why, where it is stored, who sees it and for how long.

What data we collect

To report a fault: name, email, optional phone, description of the problem and photos. For service companies: company data, customers, machines and technicians they enter. On closing: job notes and the signature of the person signing.

Who sees it

A ticket is seen only by the service company that looks after that machine, its technicians, the person who opened it and the portal administrators. Nothing is public.

Where it is stored

Database on servers in Europe; photos, attachments and signatures on Microsoft OneDrive, emails through Microsoft 365.

How long

Tickets and signatures as long as the service company is signed up; email copies 6 months; activity log 12 months; tax data 10 years as required by law.

Your rights

Access, copy, correction, deletion, restriction and objection. To delete your data just use the “Delete my data” page, with a code sent by email.

Cookies

No profiling cookies: only the technical session storage and the technical language cookie.

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