How it works

From the QR on the machine to the job closed with the customer’s signature: tickets, photos, technician, proposed and confirmed date, history of every machine.

Customers, sites and machines — Add your customers with their sites and the machines installed: model, serial number, location (for example “2nd floor, break room”).
The QR on the machine — 2assist generates a QR for every machine: print it on a label and stick it on. Whoever uses the machine scans it with the phone and reports the problem.
The ticket — Problem, photo or file and who reported it. You see it straight away in your dashboard, with the history of that machine.
Technician and date — Choose the technician and propose an indicative date and time. The customer receives the email and confirms, or asks for another time.
Job and signature — The technician opens the job on the phone, writes what was done and has the customer sign on the screen. The ticket closes and stays in the history.
Scheduled maintenance — For each machine choose how often it is due: 2assist reminds you of upcoming ones, you open the job with one tap and the next due date is calculated on closing.

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Coffee machines · Vending machines · Printers and copiers · Water dispensers · Air conditioning · Phone systems and IT