Leased printers and copiers: service without phone calls

For companies leasing and servicing printers and copiers: service requests from the QR, photo of the error, technician and date in one dashboard.

In printer and copier leasing the serial number is everything: it’s needed for the contract, the parts and the history. With 2assist the customer doesn’t have to look for it or read it out on the phone: the QR identifies it. The request arrives with the model, the office and a photo of the error message.

Most common requests

Recurring paper jams
Error message or service request on the panel
Dirty prints, lines or faded colours
Toner or drum to replace
Scanner or scan-to-email not working
Unusual noises from the fuser

What changes with 2assist

No serial number mistakes — The ticket starts on the right machine: no jobs on the wrong printer.
Photo of the panel — The photographed error code tells the technician whether to bring the spare part.
Several technicians, one dashboard — Assign each job to the technician of the area; they see it on the phone with address and opening hours.
History for renewals — How many jobs a machine has had: hard data when the contract is renewed.

Frequently asked questions

Can I add machines in bulk?

Machines are added by customer and by site; the QR sheet is printed for all of them together.

Can the customer ask just for toner?

Yes: they write what they need in the request and you handle it as a job or a delivery.

Does it also work for printers on large networks?

Yes: each printer has its own QR, with the floor and office where it is.

Other industries

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