The customer reports the fault with a QR

For companies installing coffee machines, printers and vending machines in offices: customers report faults from the QR, you assign technician and date.

2assist is the service portal for companies that install and maintain equipment in their customers’ offices: coffee machines, vending machines, printers and copiers, water dispensers, air conditioners, phone systems. The customer scans the QR on the machine, describes the problem and adds a photo; you receive the ticket with machine, site and history, assign the technician and propose a date. The technician closes the job from the phone with the customer’s signature. Scheduled maintenance is tracked too.

How it works

  1. Add customers and machines — For each machine: model, serial number and location. 2assist creates a QR to print and stick on the machine.
  2. The customer scans the QR — The request opens on the right machine: they describe the problem, add a photo or a file and send it. No password needed.
  3. You get the ticket right away — Phone notification and email: machine, customer, site and service history.
  4. Assign technician and date — Propose an indicative day and time: the customer confirms or asks for another date.
  5. The technician closes the job — From the phone they write what was done and have the customer sign. The job stays in the machine’s history.
  6. Scheduled maintenance — For each machine choose how often it is due: 2assist reminds you of upcoming ones, you open the job with one tap and the next due date is calculated on closing.

Who it is for

  • Coffee machine and vending rental and service
  • Printers, copiers and multifunction devices on lease
  • Water purifiers and dispensers for offices
  • Air conditioning and building systems in offices
  • Phone systems, networks and IT equipment

Frequently asked questions

Does the customer need to sign up?

No. They scan the QR, describe the problem and leave name and email: they get updates by email and confirm the date with one tap.

Can I use it with several technicians?

Yes: each one logs in from the phone, sees only their own jobs and closes them with the customer’s signature.

Does it work with any machine?

Yes: for 2assist a machine is any piece of equipment you service. Type, model and serial number are enough.

Does it handle scheduled maintenance too?

Yes. For each machine choose how often it is due (3, 6, 12 or 24 months): 2assist shows you the upcoming ones, you open the job with one tap and when the technician closes it with the signature the countdown starts again.

How are the QR codes printed?

2assist prepares ready-made labels, for one machine or all of a customer’s machines: print them on adhesive paper and stick them on.

2assist · How it works · Industries · Pricing · Sign up · Log in · Italiano

Coffee machines · Vending machines · Printers and copiers · Water dispensers · Air conditioning · Phone systems and IT

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