Coffee machine service: requests arrive from the QR

Manage service calls on your customers’ coffee machines: the customer reports from the QR with a photo of the error, you assign technician and date.

Companies that install and rent coffee machines in offices get the same calls over and over: “no coffee comes out”, “a light is flashing”, “it’s leaking water”. With 2assist the customer scans the QR on the machine and the request arrives with model, serial number, site and location: the technician leaves knowing what to expect.

Most common requests

No coffee or very little coffee
Error code on the display (e.g. E05, E12)
Water leak or grounds container that won’t empty
Noisy or jammed grinder
Descaling or periodic maintenance request
Pods or capsules getting stuck

What changes with 2assist

A photo of the display — The customer photographs the error code: often enough to know whether a part is needed, and which one.
History by serial number — Every job stays on the machine: you see straight away if the same fault keeps coming back.
Date confirmed by the customer — Propose day and time, the customer confirms with one tap: no wasted trips to a closed office.
Signature on the phone — The technician closes the job with the customer’s signature: proof of the work done.

Frequently asked questions

Does the QR survive next to the machine?

A laminated adhesive label is enough: 2assist prepares the sheet with all of a customer’s QR codes to print in one go.

Does the person reporting have to be the office contact?

No: anyone who uses the machine can report. You see who wrote and can call them back if needed.

Can I also manage machines on free loan?

Yes: for 2assist a machine is any equipment you service, whether it’s yours or the customer’s.

Other industries

2assist · How it works · Industries · Pricing · Sign up · Log in · Italiano

Coffee machines · Vending machines · Printers and copiers · Water dispensers · Air conditioning · Phone systems and IT