Vending machines: the fault is reported by whoever is in front of it

For vending companies: fault reports from the QR on the machine, tickets with photos, technician and proposed date, jobs closed with a signature.

A broken vending machine in a company or a school is noticed straight away, but rarely does anyone call: they don’t know who runs the machine or where to find the number. The QR on the machine solves this: whoever finds it out of order reports it in seconds, and the ticket reaches the operator with the exact location.

Most common requests

The machine keeps the coins or gives no change
Product stuck in the spiral
Key or card reader not working
Hot drinks cold or no water coming out
Display off or internal light broken
Fridge not cooling

What changes with 2assist

Reports even from strangers — Employees, students, visitors: anyone can open a ticket without signing up.
Exact location — Site, floor and break area are already in the ticket: the technician goes straight to the right machine.
One single list — All faults from all locations in the same list, sorted by urgency and date.
Fleet history — See which machines break down most often and decide what to replace.

Frequently asked questions

Can I tell faults apart from restocking?

In the ticket the customer describes the problem; you can mark it urgent or normal and assign it to the right person.

Does it work with many locations in different cities?

Yes: each customer can have several sites, each with its own machines and QR codes.

Does the person reporting get a reply?

Yes, if they leave their email: they get the confirmation, the job date and the closing.

Other industries

2assist · How it works · Industries · Pricing · Sign up · Log in · Italiano

Coffee machines · Vending machines · Printers and copiers · Water dispensers · Air conditioning · Phone systems and IT