Scheduled maintenance, machine by machine

Water dispenser filter changes, sanitisation, descaling: 2assist tracks every due date machine by machine and organises the visit.

Water dispensers, coffee machines, air conditioners: many machines installed at your customers need work at fixed intervals. With 2assist every machine has its own maintenance plan and no due date slips through.

A plan for every machine

In the machine’s record add the tasks and how often they are due: for a water dispenser, for example, filter change every 6 months and sanitisation every 4. From 1 month to 2 years.

All due dates in one list

The Maintenance page shows the upcoming tasks of all your customers, most urgent first: overdue in red, due within 30 days in orange.

One visit, several tasks

Pick the tasks and 2assist opens one ticket per machine: assign the technician, propose the date and the customer confirms with one tap.

The technician ticks what was done

On the phone the technician ticks the tasks done and has the customer sign. For each one the next due date starts again from the day of the visit.

The customer sees when it was done

By scanning the QR on the machine, users see the last filter change and the next one: especially useful for drinking water in the office.

Customer payments too

Record the payments received from each customer (rental fees, filters, water bottles, call-outs) with the period covered, and download them in Excel for your accounts.

Example plans

Water dispenser: filter change every 6 months, sanitisation every 4 months, CO2 cylinder every 6 months
Coffee machine: descaling every 3 months, service every year
Air conditioner: filter cleaning every 6 months, sanitisation every year
Vending machine: cleaning and sanitisation every 3 months, service every year
Printer and copier: preventive maintenance every year

Frequently asked questions

Can I choose the tasks and intervals myself?

Yes: 2assist suggests the most common tasks for the type of machine, but you can write your own and choose how often, from 1 month to 2 years.

What if the technician can’t do everything?

They tick only the tasks done: the others stay due and you find them in the maintenance list.

Does the customer have to do anything?

Only confirm the proposed date, with one tap from the email. At the end of the visit they sign on the technician’s phone.

Can I record rental fee payments?

Yes: for each customer record date, amount, payment method and period covered. Only your company sees them.

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Water dispensers and purifiers · Coffee machines · Vending machines · Printers and copiers · Air conditioning · Phone systems and IT