QR codes on equipment: faults reported in seconds
A QR on every machine you install: the customer scans it, describes the problem and adds a photo. Labels ready to print with 2assist.
A QR label stuck on the machine is the fastest way to get an accurate report: whoever uses the machine doesn’t need to look for a phone number or know the serial number. They scan the code, write what’s wrong and send. You receive a ticket already linked to that machine, that customer and that site.
A different QR for every machine
For every machine you register, with type, brand, model, serial number and location (“2nd floor, break room”), 2assist creates its own code. The QR leads to that machine’s page and no other.
Labels ready to print
Print the label of one machine or all of a customer’s in one go, on adhesive paper. Every label also shows the code to type in by hand if the camera can’t read the QR.
What the person scanning sees
A page opens with the machine and the form to report the problem, with photo or file. For machines with scheduled maintenance they also see the last visit and the next: useful for drinking water in the office.
No app, no password
The phone camera is enough. The person reporting leaves name and email and gets updates by email: the proposed date, the confirmation, the closing.
In Italian and English
The QR page opens in the phone’s language, Italian or English: handy in offices with international staff.
Fewer calls, clearer reports
The report arrives with the right machine and often a photo of the error code: the technician knows earlier what is needed and wasted trips are avoided.
Frequently asked questions
Do I need a new QR if I move the machine?
No: the QR stays the same. Update site or location in the record and new reports arrive with the right details.
What labels do I need?
Printer adhesive paper is fine. For machines outdoors or near water a laminated label is better.
Can anyone scan the QR?
Yes, and that’s the point: whoever uses the machine reports the fault. From the QR page, though, nobody sees other tickets or the customer’s data.
What if the camera can’t read the code?
The label also shows the machine code: type it in 2assist’s “Report” page and you reach the same form.
Learn more
- Service ticket software — How to collect your customers’ requests in one place, machine by machine.
- Field service management — Technician, proposed date and customer confirmation, without rounds of phone calls.
- Digital service report — Technician’s notes and customer signature on the phone, instead of a paper form.
Sign up · How it works · Pricing
2assist · How it works · Industries · Scheduled maintenance · Pricing · Sign up · Log in · Italiano
Water dispensers and purifiers · Coffee machines · Vending machines · Printers and copiers · Air conditioning · Phone systems and IT
Service ticket software · Field service management · QR codes on equipment · Digital service report
© 2026 2assist · Made by Ariall